Not receiving Notifications on Charge 2 / Quickview not working.

[nrthrngurl]

Received a new Charge2 for Christmas.  I have tried ALL every way suggested when I googled the issue. I am current with iphone 6 updates, followed all instructions and I cannot get text/imessages...anything to my fitbit.  At one point I did get calls but that stopped.  And, fitbit doesn't turn on when I "flick my wrist" to check time or steps.  I need to press button to view.  Very frustrating.  have tried working on this for 2 days now! 

yes, Bluetooth is on, notifications are allowed, etc.

Moderator Edit: Clarified Subject.

[Rich_Laue]

Sorry @nrthrngurl I can't help much with notifications. 

Are they setup in the Charge 2 settings? 

Has permission been granted I'm the iPhone's notification center? 

As for quick view,

The forearm needs to somewhat close to horizontal before the wrist is rotated. 

Is Quick view turned on? If so let's turn it off, then back in, this should force a reset of the settings in the charge 2. 

[MarcoGFitbit]

Hello @nrthrngurl, thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you around @Rich_Laue, thanks for your help with this situation.

@nrthrngurl, as @Rich_Laue mentioned, please make sure Quick View is enabled by going to the Fitbit app > Account > Charge 2 and check that Quick View is selected. 

Now, in regards of Notifications, please check this post about possible reasons why the tracker is not receiving them and instructions in how to reset Notifications in your tracker using the Fitbit app. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.

[nrthrngurl]

I have not had the issue resolved yet.  I have done everything you said, plus what I have resourced online.  It does show calls, but not texts.  Yes, texts are selected in notifications.  I have tried everything except returning the Fitbit. 

I have seem others on here stating there’s an issue that Fitbit is working with. Is this a true fact?

[MarcoGFitbit]

Hello @nrthrngurl, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.