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Not receiving low battery notifications

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‎05-11-2021 09:57

‎05-11-2021 09:57

I have an Inspire 2. Even though I have Push and Email notifications turned on to receive notifications when the battery is low, I am not getting any at all. How do I get them to start working? I have an iPhone when the latest operation system, and my Fitbit app is up to date.

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8 REPLIES 8

‎07-29-2022 09:33

‎07-29-2022 09:33

Not getting on Versa 3 either

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‎07-31-2022 03:37

‎07-31-2022 03:37

Not getting on Luxe either

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‎08-04-2022 05:31 - edited ‎08-04-2022 05:45

In response to AnnieB16

‎08-04-2022 05:31 - edited ‎08-04-2022 05:45

Hello @momice, @AnnieB16  and @Nhoffman 

I would try this:

Tap the Dashboard in the upper right corner of your screen here online and then tap the small settings gear wheel also in the upper right corner of your screen. Now tap settings in the drop down menu. Look for and tap notifications in the settings list.
Find low battery notifications and make sure it’s enabled. If not enable it then scroll down and tap save. If it is already enabled go ahead and disable it then scroll to the bottom of your screen and tap save. Once it saves go back and enable low battery notifications again and tap save again. 

Also check that the following settings are enabled in your phone under Settings > Notifications > Fitbit:

 

  • Allow Notifications
  • Show in Notification Center
  • Show on lock screen

😃I hope this helps. Please let me know 

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‎08-04-2022 05:54

In response to SunsetRunner

‎08-04-2022 05:54

Thanks. I will try these tips. I won’t know for awhile if they are successful , as I just recharged my Fitbit last night. 

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‎08-04-2022 05:57

In response to momice

‎08-04-2022 05:57

😃 Great…please come back and let me know how it goes. 🤞Fingers crossed that this resolved the problem 

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‎08-04-2022 06:06

In response to SunsetRunner

‎08-04-2022 06:06

Good morning.
I have had everything set up the way you instructed. But I reset it all. Let’s see if it helps. Thanks so much!

Best regards,
Anne

Sent from my iPhone
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‎08-04-2022 06:44

In response to SunsetRunner

‎08-04-2022 06:44

I had most of these settings already. But reset them, hope it works! 

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‎03-06-2023 07:02

‎03-06-2023 07:02

Still not getting low battery notifications. It's usually not a problem, because usually recharge before it gets too low, but I would like to know why they don't work. I'm at 19% and have received no warning email, or phone notifications. I have checked every setting, and they all seem to be right.

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