help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-04-2020 10:49 - last edited on ‎03-10-2020 16:39 by Fitbit Moderator

‎03-04-2020 10:49 - last edited on ‎03-10-2020 16:39 by Fitbit Moderator

When I press/hold the left button I don't get a choice to turn/off notifications. When I set an alarm and it does vibrate, so I know vibrate works for that. Somewhere, however, my notifications are turned off, but I can't find where to set them (holding the left button doesn't give me that option). Maybe this has something to do with the firmware update I did recently. Bluetooth is paired. Notifications is turned on for texts and calls in the Fitbit app on my IOS device. No text or call notifications are being received. I have reminder set up to move set up but do not get any reminder. I updated the firmware on the Versa recently.

My Versa is now on 70.714. My Iphone 7+ is at 13.3.1.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-10-2020 16:38

‎03-10-2020 16:38

Hi @gemlenz, it's nice to see you again participating here in the Community Forums, sorry for the delay in responding your post.

 

Thanks for bringing this to my attention and for all the details that were shared in your post, your effort and patience troubleshooting your device before posting are appreciated. I was informed by our Customer Support team that they already provided you assistance with the notification issue you're experiencing, therefore, my best advice for you at this moment will be to contact them back if you require further assistance or if you have any additional questions about the outcome of your case with them.

 

Don't hesitate to contact me back if you have any additional questions.

Best Answer
0 Votes