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Not receiving notifications after updating to 3.4 version

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‎08-22-2019 16:48 - last edited on ‎08-23-2019 10:10 by Fitbit Moderator

‎08-22-2019 16:48 - last edited on ‎08-23-2019 10:10 by Fitbit Moderator

I upgraded to version 3.4 of the Fitbit IOS ap. Now my text/phone call notifications are not coming through on my fit bit versa lite.  I have the latest IOS version, 12.4. I have turned off notifications, turn them back on, and reset my phone. Nothing has seemed to work. Please help!

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎08-23-2019 10:19

‎08-23-2019 10:19

Hi @LuvBats. It's nice to see a new member around the Community.

 

I'm sorry about the notifications not working, and thanks for the troubleshooting steps that you've tried prior posting. Let's work on this together! Since the app and the iOS version are updated, please go to your phone's settings, tap on Notifications > Messages and make sure the 3 options under "Alerts" are enabled. Then, try the following steps:

 

  1. Remove the Versa Lite from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone one more time.
  3. Open the Fitbit app, tap the profile's icon > Versa Lite's image.
  4. Wait until your device has synced and tap on Notifications.
  5. Follow the onscreen instructions to pair via Bluetooth.

 

Give it a try and let me know how it goes! Woman Happy

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‎08-23-2019 13:02

In response to LizzyFitbit

‎08-23-2019 13:02

same problem did all that was suggested and still no text messages coming through.  still get my FB messenger notifications

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