charge HR won't connect to the tracker

[sherrbear81]

i have been waiting for an hour trying t get my fitbit HR to connect with my i phone 6 plus.  it just keeps saying on my iphone "we found your Charge HR!" at the bottom of the screen it says Connecting to Tracker.  Its been like this for an hour.  Help My fitbit is also off on its time it says its 11:11 pm and right in Oklahoma its 9:10 am . What is going on? I have deleted app, re downloaded app on i phone, my fitbit almost has a full battery.  It like nothing will sync up?  :-(((( It seems like tracks everything correctly just doesn't want to connect. 

[Rich_Laue]

Welcome to Fitbit and the forums  @sherrbear81

Lets see if i can be of some assistance, first have you successfully connected your Charge HR to your Fitbit account. You might have done it through a computer, you havent said.

If your trying to setup your Fitbit with your phone i suggest looking here and here

If your tracker is allready connected to you fitbit account then look at thisarticle

[spchgirl04]

I am having the exact same problem!!  HELP!

[DerrickS]

@spchgirl04 Welcome to the Community! I would recommend:

1. Restarting your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Use the replacement setup process mentioned here to re-pair your tracker to your already existing Fitbit account.

If for some reason steps one through four don't get you back on track, I'd then recommend using the replacement setup process in step four using either a computer or a different mobile device.

This should help, but keep me posted either way!

[spchgirl04]

None of those steps worked. I don't want to set it up to another mobile device. I should be able to use it from my phone.

Sent from my iPhone

[spchgirl04]

Did not work. I am attempting to set it up through an android device and it's not working either. Could it be the actual tracker itself that is a problem? It's really frustrating and now the time is an hour behind as well.

[Ishbeah]

Were you ever able to fix this? I am having the exact same problem now. Including the time being off. I have tried everything!! 

Moderator Edit: Format.

[spchgirl04]

No. I tried everything they told me. Finally they just decided to send me a new one.

Sent from my iPhone

[Ishbeah]

 Thanks for letting me know. I have been trying this all day and I have been so frustrated. Do you remember who you had to call? Was it fitbit directly? Is there a phone number on this website? 

[Ishbeah]

I called tech support and it turned out to be an Issue from the last apple update for the iPhone. You'd go to Bluetooth, then find your tracker, and select forget this device. Then go back to the app and set it back up and it worked! 🙂 

[MarcoGFitbit]

Hello @Ishbeah and @spchgirl04, it's nice to see you around. 

Thank you both for the update, @Ishbeah I'm glad your tracker was able to set it up back again, @spchgirl04, thank you for letting us know about the resolution provided by our Support Team. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Happy stepping! 

[Nicholle0405]

This worked perfectly!!! I had been so frustrated. I restarted the phone turned the blue tooth off for the 10 seconds turned it back on. I went into my account on the Fitbit app and added my device. I don't know why it wasn't in there I've had this setup since 2015. None the less this fixed the issue. Thank you! 

[MarcoGFitbit]

Hello @Nicholle0405, have a warm welcome to the Community, it's great to have you on board! 

I'm very glad to know your tracker is now working properly and that the troubleshooting steps provided were helpful to you. If you have some spare time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle.

Please feel free to reply in case you need anything else, happy stepping! 

[Akat25]

THANK YOU for that suggestion. After a couple of days of frustration that was exactly the thing that helped!

[MarcoGFitbit]

Hello @Akat25, welcome to the Fitbit Community, thanks for joining us! 

I'm glad to know your issue has been resolved thanks to the help of the troubleshooting steps provided by members of the Community. If there's anything else I can do for you, please feel free to reply, I'll be happy to continue helping you! 

Happy stepping! 

[Jebidiars]

I had a very similar issue. Mine would locate, then say "Your Fitbit is busy communicating to another device". I had removed it from all my devices and turned all the devices off, but the fitbit still said it was connected. I solved it with a factory reset, which probably solves a whole range of issues:

https://help.fitbit.com/articles/en_US/Help_article/1606

Also, sorry for the necro, but this is where google landed me with every search. Hopefully this helps someone!

[Reneveld]

Same issue here. 

Trying to pair device for the first time all morning. Keeps trying to connect for all the time. 

[MarcoGFitbit]

Hello @Reneveld, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Have you restarted your tracker and your phone lately? Have you updated the Fitbit app recently? If so, I would like to suggest the following in order to try to set up your tracker:

1. Turn off Bluetooth on your phone by going to Setting > Bluetooth. Do not turn it off/on through the Control Center.
2. Make sure you have a strong WiFi signal.
3. Make sure there are no other Bluetooth devices around that might interfere with the setup process.

Then, try to set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and let me know the outcome. 

[Jebidiars]

I ran into some strange issues my first time.

I had an outdated tracker (I bought it used) that wouldn't connect to my phone because of bluetooth version. I had to connect using the USB dongle to my laptop, update the fitbit, then unpair it from my computer and pair it to my phone.

This also ran into problems -- it didn't want to pair to my phone. I ended up having to do a factory reset, which fixed my issue but is not an easy process:

To factory reset your tracker:
    Attach the charging cable to your tracker and plug the other end into a USB port.
    Press and hold the button for approximately two seconds and without letting go of the button:
        Remove the charging cable from your tracker.
        Wait about seven to nine more seconds after removing the charging cable.
    Let go of the button and hold it down again.
    After "ALT" and a white screen flash, let go of the button and hold it down again.
    After you feel a vibration, let go of the button and hold it down again.
    After you see "ERROR," let go of the button and hold it down again.
    After you see "ERASE," let go of the button. The tracker will turn off.
    To turn your tracker back on, press the button or attach the charging cable (make sure to plug in the other end of the cable). If the time on your tracker reads 0:00, the reset was successful.
    Next you'll tell your Fitbit account that you're setting up a new device.

I've had a few pairing issue since, but turning off "all day sync" and "always connected" seems to help. I have to manually sync, but it always works now. Leaving those on, it wouldn't sync for weeks at a time.

[RevJen]

I'm having a similar problem. I've had my Charge HR for two years and several weeks ago the device and FitBit app stopped communicating with each other. Sync would spin and spin with no result. I've reset/restarted the Charge HR device and my Android phone (Nexus 5X) multiple times. I have made sure the device's firmware is up to date. I have toggled my phone's Bluetooth on and off. I have deleted and reinstalled the FitBit Android app. My last try was to delete the Charge HR from the app as a connected device, and now I can't re-pair; the app will (sometimes) recognize the Charge HR and begin the pairing process, but even then it just spins and spins without a successful pairing. (I've done this with all other nearby Bluetooth devices turned off to prevent interference, and the results are the same.)

I've been relying on the Charge HR and FitBit app to help manage chronic illness, but now it's just not working. Any advice?