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Not receiving notifications and hourly activity goal not updating

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‎08-20-2019 05:05 - last edited on ‎08-21-2019 14:17 by Fitbit Moderator

‎08-20-2019 05:05 - last edited on ‎08-21-2019 14:17 by Fitbit Moderator

Yesterday my hourly activity level didn’t register, but my steps did. Today I am not get notification on my Fitbit when I receive a new text and my sleep didn’t register last night. Fitbit is charged. Suggestions?

 

Moderator edit: Subject for clarity 

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‎08-21-2019 14:16

‎08-21-2019 14:16

Hello @Nurseann welcome to the Community Forums! 

 

I appreciate the information that was shared in your post. To better assist you with the Hourly Goal situation, can you please let me know when was the first time you experienced this and how many times since then? Also, regarding the notifications concern, which iOS mobile device you're currently using? Which Fitbit device do you have?

 

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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