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Not receiving notifications from iPhone 10

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‎11-08-2019 19:27 - last edited on ‎11-09-2019 08:53 by Fitbit Moderator

‎11-08-2019 19:27 - last edited on ‎11-09-2019 08:53 by Fitbit Moderator

I just got an iPhone 10 and now I’m not receiving text messages. Any ideas??  I’ve tried everything.  Thank you

 

 

Moderator edit: updated subject for clarity

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‎11-09-2019 05:09

‎11-09-2019 05:09

Hello @AngieB9461 and a warm welcome.  There is a known compatibility issue with iOS 13 and the Fitbit app.  Fitbit is trying to solve this issue.  There is a pink banner across the top of the page with the link to troubleshooting tips.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎11-09-2019 08:55

In response to LZeeW

‎11-09-2019 08:55

Hi there @AngieB9461, welcome to the Community Forums. 

 

As my friend @LZeeW mentioned, we’re aware of the issue with notifications after updating to iOS 13+. Please chick here to find the troubleshooting steps that may fixed the issue. 

 

Let us know if there's anything else we may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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