Not receiving notifications on fitbit

[SavannahW2020]

I recently updated my iPhone X to the new update iOS 13.1.2 and ever since then I’m not receiving texts or call notifications on my fitbit. However I am still receiving calendar notifications on my fitbit. I’ve tried reconnecting to Bluetooth, going though my iPhone settings and going through fitbit app settings. Still not working it’s been about a month now since this started happening. Help?

[evy312]

UNDER NOTIFICATIONS ON IPHONE, GO TO MESSAGES AND SELECT "ALWAYS" UNDER SHOW PREVIEWS. WORKED FOR ME!!!

[Gracie1234]

Thanks I will try it 

[SunsetRunner]

Hello @SavannahW2020  and welcome 

I see your having notification issues on your iPhone X I believe I can help. Let’s check your settings by looking at all this:

First open your Fitbit app

Tap your profile picture in upper left

scroll down to the name of your Fitbit and tap it (It’s located just under “My Family”

scroll down and tap notifications 

enable the notifications you want in green 

now simply tap “today” at the bottom of your screen to get back to the main page 

Now lets make sure your iOS device is set up correctly:

go to:

device iOS settings>location services >Fitbit>Always on

also Go to:

iOS setting>Fitbit>Location>Always on

also go to:

iOS settings >notifications >messages>Select always under show previews 

Now Go to your Bluetooth:

1. Tap the "i" icon next to the name of your Fitbit device
2. Turn on the Share System Notifications.

😃 please get back to me to let me know if this solves your notifications issue.

[Sjomark]

I have the same problem, and no this does not work. 

[SunsetRunner]

Hello @SavannahW2020 

I just wanted to check back in with you to see if my suggestions helped you and your now getting notifications. Please let me know 😃

[SunsetRunner]

Hello @Sjomark 

I see your having syncing issues as well. Can you please let me know what device you have and the version of the device. I need to know if your device is compatible with the Fitbit app. Some devices are not compatible so the instructions will not work on particular devices. See @SavannahW2020  post where she tells me the version and phone type she has. That’s the kind of information that helps. Let me know your device type and I’ll see if I can help you.

[Kim50L]

I have not been able to get notifications on my fitbit charge 3 since ios 13.1.2. update. I have an iPhone 7plus. My fitbit also looses it's bluetooth connection throughout the day.

[SunsetRunner]

Hello @Kim50L 

I see your having both notifications issues as well as syncing issues. I personally think your syncing issues should be addressed soon. Without proper syncing your notifications wouldn’t work well even if that issue could be resolved. When you say losing syncing throughout the day does that mean when your traveling in a car? Etc....or syncing in general...it just won’t sync?

[Kim50L]

It says on the app that it is looking for my devise and my devise is a foot away

[SunsetRunner]

Hello again @Kim50L 

I’ve seen syncing issues (this is not about notifications issue) happen with people after updating to the new iOS update. I  read in articles how picky the new update is about pairing with apps and needing permissions. I’ve found that if you had the Fitbit App already installed in your device when the update hit its sort of a hit or miss with the syncing with Bluetooth after the update. It seems happier if the app occurs after the update. Like a clean install if that makes sense. I’ve suggested this to others and it helped them. Maybe it can help you. Although you have already tried a reinstall let’s doing following these steps:

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth (I got two of them because the new iOS 13 has different Bluetooth security permissions) When prompted by your Bluetooth tap “always” 

Doing this will give you the cleanest install and should repair your syncing time issues. I’m hoping this helps.... Please come back and let me know if this resolves your issue and answers your questions 😃

[Kim50L]

I tried this. It only asked to turn bluetooth on. Not the second one. It is still looking for my fitbit. And all day sinc won't turn on.

[SunsetRunner]

Hello again @Kim50L 

Log out of your Fitbit app, force shut the app by swiping the app up. Turn off your device completely then turn device back on. Now log back into the Fitbit App and see if it’s now syncing.

[Kim50L]

I have logged out, turn devise off then on signed back in to app and it is it is not syncing with my fitbit.

[SunsetRunner]

Hello again @Kim50L 

Lets try restarting your Charge 3. Here’s how: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
   
   
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

 😉 Let’s see if this does the trick

[Kim50L]

I restarted my fitbit and it synced right away. I then tried turning on all day sync and it said bluetooth pairing failed

[SunsetRunner]

@Kim50L 

I think your best to call Fitbit customer service. I’m not sure how old your Fitbit is but maybe they can offer you ideas that are not known to me. You can contact Fitbit Customer Service here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

Make sure you inform them of all the troubleshooting steps you have already tried so you don’t have to repeat them.

Im really sorry I couldn’t be more help.