Not receiving notifications

[Anita_Senorita]

For people whose notifications are working what iOS update are you all on?

I reckon it’s been 6 months since mine has stopped working. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Anita_Senorita, it's nice to see you again in our Community Forums. 

I am sorry to hear you're not receiving notifications on your Fitbit device. I appreciate the additional details and I am here to help. It’s important that you carefully review your notifications settings on your iPhone. Please confirm if you've followed all instructions in Troubleshooting quick tips for iPhones. 

Make sure to toggle the iMessage setting: General > Messages > iMessage, verify the `Show Previews` to be on `Always`.

Let me know how it goes, I'll be around. 

[Anita_Senorita]

Hi yeah I’ve tried all the requested things and still no luck. I’ve been affected since it started. It is quiet annoying I have thought about just getting another device that’s not Fitbit as you are advertising a function that can’t be delivered.

[LiliyaFitbit]

Hi @Anita_Senorita, thank you for your reply. 

I appreciate your troubleshooting efforts. I am sorry that you are going through this situation, I totally understand how you are feeling. For me to investigate further, could you please confirm your iOS version?

Looking forward to your response.

[Anita_Senorita]

I am on iOS 13.5.1

but it hasn’t worked for any of the 13 updates 

[LiliyaFitbit]

Thank you for your response, @Anita_Senorita.

I appreciate the information that you're on iOS 13.5.1. I would like to advise that the issue with notifications on iOS 13 has been reported to our team and they are investigating it and looking for a resolution. Your patience and understanding while this is resolved is appreciated. 

I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

Let me know if you have any questions.

[Anita_Senorita]

Hi so apparently my notifications have started working on themselves but my Fitbit doesn’t vibrate when the msg comes through? Is that still apart of the same issue or separate? Or how do I get it to buzz when msg comes through? Thanks 

[LiliyaFitbit]

It's nice to see you around, @Anita_Senorita.

Thank you for sharing that you're receiving notifications, but your device is not vibrating. I understand your concern and recommend following the instructions from this help article: Why didn't my Fitbit device alert me?

Keep me posted on the outcome. 

[Anita_Senorita]

Hi

So upon checking the link my battery was to low but it appears the calls are coming up on it but not the msgs. The msg is showing on the screen under notifications but not actually appearing or vibrating.

Where as with the call it is showing and vibrating?