Not receiving phone calls on Versa 4

[Elphaba1]

I am not receiving phone calls on Versa4.  I have connected, unconnected, restarted and worked with Bluetooth settings. Help!

Iphone 14 pro max.

Moderator Edit: Clarified subject and formatting

[EstuardoFitbit · Accepted solution]

Hi there @Elphaba1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

I would like you to check some things just to confirmed that we are in the right way.

• Make sure she's using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure her Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Make sure your iPhone is running the latest version of the iOS. 
• Keep the phone nearby with the Fitbit app running in the background. Her phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

Now that we've had to check that either your Versa 4 and your cellphone are up-to-date, I need you to do the following troubleshooting steps:

1. On the phone, turn Bluetooth off and back on.
2. Restart the Fitbit device once gain. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 4 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Let's keep in mind that Versa 4 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. 

[CHamm21]

I have done and checked everything. Nothing works. I am so disappointed with this FitBit. I loved my older ones up until they would no longer hold a charge. This Versa 4 is limited and doesn’t work well. 

[Debc2001]

I am having the same issue and I've only had my fitbit for a month.  It was working great and now when I answer a call I can barely hear the caller the sound is very low and muffled.  Same thing when I use Alexa.  I've tried everything you suggested and nothing works.  I did a live chat last week with a fitbit rep and they couldn't help me and said they were escalating this to another department and someone would be in touch via email.  I have not heard from anyone.  Can you please help.  As I said I've only just bought this last month.  Thank you. 

[CHamm21]

Unfortunately I cannot help. It was not resolved. I even was sent another Fitbit. 

[Debc2001]

That's disappointing to hear.   I'm still waiting to hear from a fitbit rep but have not yet been able to reach anyone. 

[EstuardoFitbit]

Hi @CHamm21 @Debc2001. Thank you so much for joining in this thread. 

Since you have already contacted our support team, my best recommendation is to keep an open conversation with them. They will provide you with the best and suitable resolution possible. Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case.

Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.

[Debc2001]

Hi, when I did the live chat the rep told me they were escalating this to another department and someone would be in touch but no one has reached out.yet.  Who do you suggest I contact?Sent from my Verizon, Samsung Galaxy smartphone