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Not receiving text notifications

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‎12-24-2019 14:09 - last edited on ‎12-25-2019 15:01 by Fitbit Moderator

‎12-24-2019 14:09 - last edited on ‎12-25-2019 15:01 by Fitbit Moderator

I have an iPhone 7, and it has the most updated IOS 13.3. Ever since I got the IOS 13 I cannot get my text messages. I get my phone calls on my charge 2 but not my text messages. I have tried turning my blue tooth off and on, I have removed the device and also uninstalled the app and reinstalled. I’m at a loss at what else I can do. 

 

Moderator edit: Subject for clarity

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‎12-24-2019 16:31 - edited ‎12-25-2019 15:11

‎12-24-2019 16:31 - edited ‎12-25-2019 15:11

Hello and welcome to the Fitbit Community @Jourdans7 

I’m sorry you’re not receiving your notifications at this time. Currently notifications are an issue being addressed by the Fitbit Team. Please view this thread here for more information: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

Pay special attention to page one of that thread and follow all the steps very carefully. If you’re still experiencing issues after carefully performing the steps provided then please keep an eye on that thread.

😃If any further updates or information become available it will be posted there. Hopefully the posted steps will have you up and running again.

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‎12-24-2019 16:31 - edited ‎12-25-2019 15:11

‎12-24-2019 16:31 - edited ‎12-25-2019 15:11

Hello and welcome to the Fitbit Community @Jourdans7 

I’m sorry you’re not receiving your notifications at this time. Currently notifications are an issue being addressed by the Fitbit Team. Please view this thread here for more information: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

Pay special attention to page one of that thread and follow all the steps very carefully. If you’re still experiencing issues after carefully performing the steps provided then please keep an eye on that thread.

😃If any further updates or information become available it will be posted there. Hopefully the posted steps will have you up and running again.

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