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Not syncing after iPad OS 13.4.1 update

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‎05-10-2020 17:45 - last edited on ‎05-11-2020 16:18 by

‎05-10-2020 17:45 - last edited on ‎05-11-2020 16:18 by

Since updating my IPad to 13.4.1 it can’t find device. Uninstalled, reinstalled and reentered device, worked for a few hours and again not finding device. Any suggestions to fix permanently?

 

 

Moderator edit: subject for clarity

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‎05-11-2020 16:17

‎05-11-2020 16:17

Welcome to the Fitbit Community, @Ksbflorida2.

 

I am sorry to hear your Fitbit device stopped syncing after updating your iPad to 13.4.1. Thanks for trying to resolve this and I am here to help you.

 

I recommend following the complete troubleshooting instructions from this help article: Why won't my Fitbit device sync? 

 

Please also do the following:

- Open Settings app on iPad

- Scroll down, tap Fitbit -> Toggle Location to 'Always'

- Ensure toggles next to Bluetooth and Background App Refresh are turned "On"

 

 Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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