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Not syncing correctly

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‎06-21-2019 20:00

‎06-21-2019 20:00

I logged in to the app today to check my steps. It said that I had burned over 7000 calories and had been active 800 minutes—more minutes than I had been awake at the time! I’m lucky if I hit 3000 calories burned in a day. The distance isn’t equating with my steps either. I’m usually around 5 miles with about 12k steps but it says I’m only a little over 3 miles. 

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5 REPLIES 5

‎06-22-2019 09:55

‎06-22-2019 09:55

Welcome to the Fitbit Community @Skoch1988. I´ll be glad to assist you with your information inquiry.

 

Please confirm that your personal data is correct and send me a screen shot of what you see. I also would advise restarting your device.

 

I´ll be waiting for your response. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎06-22-2019 10:58

In response to AndreaFitbit

‎06-22-2019 10:58

 

A65722CA-8B03-426E-811E-13ADB1092C24.png

 

 

 

 

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‎06-22-2019 10:59

In response to Skoch1988

‎06-22-2019 10:59

7A2A27D8-8CEA-4FF4-BEE9-1CD5ED345444.png

 

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‎06-22-2019 11:00

In response to Skoch1988

‎06-22-2019 11:00

I know that I had at least 10k steps on Thursday and had my watch on for most of the day

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‎06-24-2019 12:04

In response to AndreaFitbit

‎06-24-2019 12:04

@AndreaFitbit did you see my screen shots?

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