Not syncing, incorrect time

[Kiwimoore]

Getting very frustrated with my charge HR. I was brought this for Xmas and right now it's only use is to alert me when someone it phoning me! It hasn't synced since the 8 February and has been showing the incorrect time for 5 days now. I have have checked that my iOS and fit bit app is up to date. I have also deleted app and reinstalled it. Also unpaired and paired it again. Quite disappointed with the product. Esp as it seems to need charging every 3 days. I did want the garmin vivosmart but my husband brought me this for Xmas as he already had one and likes his. I have emailed and have not received a reply so have no idea what else to do! Frustrated. These are not cheap products so expected better than this.

[TarinFitbit]

Hi @Kiwimoore welcome to the Community and thank you for your feedback! Let me share with you a couple of tips to fix this issue:

1. Open the Fitbit App and log out
2. Turn off the Bluetooth and also your cellphone
3. Restart your tracker
4. Turn On your cellphone and also the Bluetooth
5. Finally, set up your tracker as a new Fitbit device.

In addition, take a look for our latest updates on this issue, please monitor our Community thread at http://fitbit.link/1O4wXRl.

Let me know if the issue persist, I'll be aware! 

[Kiwimoore]

No this has not worked. Tried that twice! Still says last synced 8 Feb

Sent from my iPhone

[TarinFitbit]

I'm sorry @Kiwimoore . At this point, please try to contact Customer Support , they are going to find the main issue on your tacker and they will find a quick solution. In addition, let me share with you this thread http://fitbit.link/1O4wXRl to check for our latest updates on this issue.

Keep me posted!

[Jayg510]

I am also having this issue. Just replying just so they are aware that not only 1 person is dealing with this annoying crap! I've resettled the tracker multiple time (held button while charging until v102 shows up and clears), then deleted and reinstalled app on my iPhone and added as new device, then I tried syncing to the "dongle" crap on my Mac, also tried syncing on another app. I also went through the live chat and they keep referring me to the articles with "what's wrong with my charge hr". Then I tweet them and they give me a case number. My very last option is to call the hotline, but I'm sure they'll say the same diagnostics. It is so annoying, this has been going for days. My Fitbit hasn't even been 2 months old!!!

[TarinFitbit]

Very welcome to the Community @Jayg510 and also thanks for sharing your information with us. Fitbit engineers are working on a resolution and hope to have this available soon and like you said this is a temporary workaround and if you already contacted Costumer Support, they are going to find a quick solution for you. I used to have the same issue and my Charge HR is working already ! 

If you have any additional questions, please let me know! 

[Mizmona]

I am having the same issue. After calling tech support several times and being hung up on (they can't hear me for some reason) I'm very frustrated. My other problem is my charge only lasts 2-3 days.

[nkindle]

@Mizmona and I seem to have twin devices.  My device is not syncing, the time is off (but only by about 15 minutes), and the charge is not lasting more than 2-3 days

[DerrickS]

Hi @Mizmona and welcome to the Community! If you haven't already tried, I'd recommend the sync troubleshoots listed here, they should help you out!

@nkindle The information listed here should help you correct your tracker's time being off, but let me know if you need any additional help!

[TarinFitbit]

Hey Guys @Mizmona, @nkindle! In addition to @DerrickS's post let me recommend to restart one more time your tracker, but this time, please Set Up the tracker as a new Fitbit device on your computer and also, @nkindle for the battery issue, take a look on this article: "How do I maximize my tracker's battery life?"

I really hope this info helps you guys! 

[fiberlinda]

I'm having the same problem with incorrect time, not holding a charge and not syncing.  My FitBit was a Christmas gift and I'm about ready to run over it with my car.  It's not worth the irritations and I can't keep trying to get it to work using all the suggested fixes that don't solve the problem -- I don't have the time!!!

[TarinFitbit]

Thanks for join us @fiberlinda!  Make sure you are running the latest version of the Fitbit app and also the latest firmware version on your tracker. However, if the issue persist I recommend Contact Costumer Support, they will be more than happy to get you back on track. 

[007280yms]

My watch on my fitbit charge hr is incorrect.  How do I fix it ???

[007280yms]

How do I get the time correct on my fitbit charge rh

[TarinFitbit · Accepted solution]

Hey @007280yms is great to have you here and welcome to the Community!  Try the following steps to correct the time on your Charge HR:

- Make sure you have the correct Time Zone on your Dashboard

1. Restart your tracker
2. Update your tracker to the latest version on your Computer 

3. Set up your Charge HR as a new Fitbit device

I hope this info helps you, let me know how it goes! 

[007280yms]

Thanks. I managed to correct the time on my fitbit charge hr

Yvonne Morgan- Smith

[TarinFitbit]

I'm happy for you @007280yms,  don't forget to visit our Discussion Board to find a lot of tips to improve your healthy life and tips to hit your goals in different ways! 

Keep stepping! 

[SunsetRunner]

A question ... Are you syncing to a computer or to your iPhone? I ask because I sync to my iPhone and when I ran into this problem a while back, here is what worked for me:
- Delete the Fitbit app from the iPhone
- Restart the iPhone. Power it off completely. Wait a few minutes then restart it and reinstall the Fitbit app.

That worked for me. Good luck!

[TarinFitbit]

@SunsetRunner is right!  If somebody is having issues with their iPhones, you should try her advices. In addition let me share with you this article "The time is incorrect on my tracker's display".

Keep stepping guys!