02-19-2016 18:42
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02-19-2016 18:42
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Answered! Go to the Best Answer.
Accepted Solutions
04-29-2016 13:48
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04-29-2016 13:48
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Hey @007280yms is great to have you here and welcome to the Community! Try the following steps to correct the time on your Charge HR:
- Make sure you have the correct Time Zone on your Dashboard
1. Restart your tracker
2. Update your tracker to the latest version on your Computer
3. Set up your Charge HR as a new Fitbit device
I hope this info helps you, let me know how it goes!
If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!
02-20-2016 09:06 - edited 02-20-2016 09:06
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02-20-2016 09:06 - edited 02-20-2016 09:06
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Hi @Kiwimoore welcome to the Community and thank you for your feedback! Let me share with you a couple of tips to fix this issue:
1. Open the Fitbit App and log out
2. Turn off the Bluetooth and also your cellphone
3. Restart your tracker
4. Turn On your cellphone and also the Bluetooth
5. Finally, set up your tracker as a new Fitbit device.
In addition, take a look for our latest updates on this issue, please monitor our Community thread at http://fitbit.link/1O4wXRl.
Let me know if the issue persist, I'll be aware!
If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!
02-21-2016 03:13
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02-21-2016 03:13
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Sent from my iPhone

02-24-2016 05:47
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02-24-2016 05:47
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I'm sorry @Kiwimoore . At this point, please try to contact Customer Support , they are going to find the main issue on your tacker and they will find a quick solution. In addition, let me share with you this thread http://fitbit.link/1O4wXRl to check for our latest updates on this issue.
Keep me posted!
If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!
02-27-2016 12:47
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02-27-2016 12:47
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02-28-2016 05:53
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02-28-2016 05:53
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Very welcome to the Community @Jayg510 and also thanks for sharing your information with us. Fitbit engineers are working on a resolution and hope to have this available soon and like you said this is a temporary workaround and if you already contacted Costumer Support, they are going to find a quick solution for you. I used to have the same issue and my Charge HR is working already !
If you have any additional questions, please let me know!
If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!
03-01-2016 18:34
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03-01-2016 18:34
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03-02-2016 10:43
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03-02-2016 10:43
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@Mizmona and I seem to have twin devices. My device is not syncing, the time is off (but only by about 15 minutes), and the charge is not lasting more than 2-3 days

03-02-2016 12:41
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03-02-2016 12:41
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Hi @Mizmona and welcome to the Community! If you haven't already tried, I'd recommend the sync troubleshoots listed here, they should help you out!
@nkindle The information listed here should help you correct your tracker's time being off, but let me know if you need any additional help!
03-02-2016 16:59
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03-02-2016 16:59
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Hey Guys @Mizmona, @nkindle! In addition to @DerrickS's post let me recommend to restart one more time your tracker, but this time, please Set Up the tracker as a new Fitbit device on your computer and also, @nkindle for the battery issue, take a look on this article: "How do I maximize my tracker's battery life?"
I really hope this info helps you guys!
If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!
04-12-2016 20:31
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04-12-2016 20:31
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I'm having the same problem with incorrect time, not holding a charge and not syncing. My FitBit was a Christmas gift and I'm about ready to run over it with my car. It's not worth the irritations and I can't keep trying to get it to work using all the suggested fixes that don't solve the problem -- I don't have the time!!!
04-13-2016 12:40 - edited 04-13-2016 12:42
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04-13-2016 12:40 - edited 04-13-2016 12:42
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Thanks for join us @fiberlinda! Make sure you are running the latest version of the Fitbit app and also the latest firmware version on your tracker. However, if the issue persist I recommend Contact Costumer Support, they will be more than happy to get you back on track.
If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!
04-29-2016 07:53
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04-29-2016 07:53
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My watch on my fitbit charge hr is incorrect. How do I fix it ???

04-29-2016 07:59
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04-29-2016 07:59
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How do I get the time correct on my fitbit charge rh

04-29-2016 13:48
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04-29-2016 13:48
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Hey @007280yms is great to have you here and welcome to the Community! Try the following steps to correct the time on your Charge HR:
- Make sure you have the correct Time Zone on your Dashboard
1. Restart your tracker
2. Update your tracker to the latest version on your Computer
3. Set up your Charge HR as a new Fitbit device
I hope this info helps you, let me know how it goes!
If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!
04-29-2016 22:06
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04-29-2016 22:06
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Yvonne Morgan- Smith
04-30-2016 07:08
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04-30-2016 07:08
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I'm happy for you @007280yms, don't forget to visit our Discussion Board to find a lot of tips to improve your healthy life and tips to hit your goals in different ways!
Keep stepping!
If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

04-30-2016 07:21
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SunsetRunner
04-30-2016 07:21
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- Delete the Fitbit app from the iPhone
- Restart the iPhone. Power it off completely. Wait a few minutes then restart it and reinstall the Fitbit app.
That worked for me. Good luck!

05-03-2016 13:01
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05-03-2016 13:01
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@SunsetRunner is right! If somebody is having issues with their iPhones, you should try her advices. In addition let me share with you this article "The time is incorrect on my tracker's display".
Keep stepping guys!
If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

