Not syncing with my iphone

[Eastwestie]

My steps are not syncing. I've tried:

1. Updating my ap.

2. Charging my Fitbit.

3. Restarting my phone.

4. Logging in and out of the ap.

5. Uninstalling and reinstalling the ap. 

Help!!

[melelise83]

I am having the same issues and tried the same steps you did. Kind of a bummer! I hope we can get it fixed.

[r_davis]

I have not been able to sync to my iphone for 3 days now.  I do hope there is a fix.  If anyone has other ideas please share.

[Epizan]

I am having the same issue with mine. 

[Nico2ju]

I also can't sync my Fitbit charge with my new iphone7 would appreciate any help 

[melelise83]

Ok so I plugged my Fitbit into the charger (and the USB into my laptop) hit the button on the USB three times, with a slight pause between each one. Then I waited very patiently for about 5-10 seconds and the Fitbit logo showed on my Alta...it turned off then back on and immediately my cell phone Bluetooth recognized it. 

[melelise83]

I responded below with what worked for me:)

[Pseudo.Register]

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@melelise83 wrote:

Ok so I plugged my Fitbit into the charger (and the USB into my laptop) hit the button on the USB three times, with a slight pause between each one. Then I waited very patiently for about 5-10 seconds and the Fitbit logo showed on my Alta...it turned off then back on and immediately my cell phone Bluetooth recognized it. 

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When you say "hit the button on the USB three times" to what button are your referring? USB is a slot, or a plug that plugs into a slot. Are you referring to a hardware button on your laptop (when my Fitbit is in the charger I don't have access to the hardware)? Or are you referring to a button that you click on with your mouse?

Also, what is an "Alta" ? When you say you turned "it" off then back on, are you referring to the Alta? Your laptop? The Fitbit?

Thanks.

[melelise83]

So sorry, I was thinking I was in the Alta Fitbit discussion board. That's the type of Fitbit I have. There may be a way to reset your Fitbit, kinda like turning your iPhone off and it helps reset some settings. Maybe google it? 

On my Fitbit's charger there is a little button, maybe yours has that too? 

[melelise83]

So sorry, I was thinking I was in the Alta Fitbit discussion board. That's the type of Fitbit I have. There may be a way to reset your Fitbit, kinda like turning your iPhone off and it helps reset some settings. Maybe google it?

On my Fitbit's charger there is a little button, maybe yours has that too?

[Pseudo.Register]

Melelise83, thank you for your reply.

I have a Blaze -- I can shut it off, I just wasn't sure what which button you were referring to when you mentioned the "USB button." So, is it correct that you shut your Fitbit off and then off a few times while it was in the charger, and then it started syncing again with your iPhone?

EDIT: actually, there does not seem to be any way to shut off a Blaze while it's in the charging cradle. The hardware buttons are inaccessible and the only thing the software does is display a clock face or a notifications screen that says "all up to date!"

[Pseudo.Register]

I can successfully pair my Fitbit to my phone -- my iPhone reports that the Fitbit is connected. However, if I select an exercise (biking, for example) the Fitbit says 'searching for phone' and then reports that it cannot find the phone.

And of course, it's not syncing to the app.

[melelise83]

Technology can can be such a frustrating tool some days! Good luck!