Not syncing

[VanBavel]

I’m so frustrated I just received my new versa limited and it won’t pair won’t sync. I have been trying to get this to work for four days and I’m ready to chuck this watch. You spend so much money and you just expect it to work. I noticed a lot of other ppl are having the same issues.

[EdsonFitbit]

Welcome to the Fitbit Community @VanBavel. Sorry for the delayed response.

I'm very sorry to hear about the difficulties you experienced to set up your Fitbit Versa. Thank you for the time you spent trying to resolve the issue and for your patience while dealing with this situation. Our team is constantly working to improve the Fitbit experience and appreciate the feedback from Fitbit users. I noticed that you've been in touch with Customer Support already. I'm pretty sure they will do their best to provide a high level of assistance. 

Please let me know if you have any question.

[VanBavel]

So I called the help line not sure why I didn’t do this sooner because George was amazing. He walked me through all aspects to try and fix my watch nothing was work so they are sending me a new watch. Fantastic customer service, I also go an apology for the issue I was having regarding my watch. Great service😁

[EdsonFitbit]

Thanks for the response @VanBavel.

I'm glad to hear that your Fitbit experience was fantastic. Thank you for taking the time to let us know that you will receive a replacement watch. Our team is constantly working to improve Fitbit products and services.

Hope to see you around more often.