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Not tracking exercise right.

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‎07-01-2019 12:17

‎07-01-2019 12:17

For some reason my charge two didn't track 3 of my workouts last week. I work out 7 days a week. Is there an issue with the app? Thanks

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‎07-02-2019 09:57 - last edited on ‎03-21-2025 10:06 by Fitbit Moderator

‎07-02-2019 09:57 - last edited on ‎03-21-2025 10:06 by Fitbit Moderator

@Cblaier Welcome! It's nice to have you on board!

Let me help you with your active days. Did your tracker record any activity for those days (not only tracked steps but recorded activities like walking, running, etc.)? Could you share a screenshot of your activities in the account? Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Let me know how it goes.

Alvaro | Community Moderator

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