Not tracking steps after a certain hour

[hartzy01]

I had steps throughout the day until 11p or so, and got 9 active hours, but when I synced it showed no steps after 4p and gave me only 7 active hours. Bummer. No matter what I do (uninstall app, restart phone, etc.), those steps don’t appear. I assume it’s related to the other iOS app issues but didn’t see this problem mentioned. Thanks.  

[LiliyaFitbit]

Welcome to the Fitbit Community, @hartzy01.

I appreciate your participation in the Forums and sharing that your active hours are not showing correctly in the app Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. I recommend doing the following:

1. Log out of the app.
2. Force quit the app and check if it is updated to the latest version by following these steps.
3. Restart your phone. 
4. Log into the Fitbit app and manually sync your device by following the steps in this help article: How do I manually sync my tracker or watch?

Keep me posted on the outcome. 

[hartzy01]

Thank you for that advice. I have already tried all that and it didn’t work. It was only a couple of times that happened. It’s not happening consistently.


Sent from Yahoo Mail for iPhone

[LiliyaFitbit]

Hi @hartzy01, thank you for your reply. 

I appreciate the additional details and your efforts to resolve this. Our team is actively working on this issue and hope to have a fix soon. I am sorry for any trouble, I appreciate your patience and look forward to getting you back on track.

I'll be around if you have any additional questions.