Not tracking steps per hour/activity

[CaseyAnn13]

Today is the second time in as many weeks that my “steps per hour” and activity minutes didn’t track properly. I have seen issues before with weather/bariometric issues and I’m gonna chalk this up to that, but it’s still frustrating. FitBit says I’ve been stationary since 145pm. Meanwhile, I’ve gone to three different stores to shop, had outdoor “battles” with my 8 y/o, and been to an outdoor music festival; not exactly what I would say is a stationary afternoon. Anyone else have these issues lately?

[AlvaroFitbit]

@CaseyAnn13 It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your hourly activity tile and active minutes. For the first issue please try logging out from the app, restart your phone and log back in. Also make sure that the device is syncing with your phone.

Regarding active minutes they aren't granted for the activities detected but for the intensity of said activities. You can read more about them here.

Let me know how it goes.

[Rich_Laue]

Hello @CaseyAnn13 are you saying that the tracker on your arm did not count active hours correctly, or does the Fitbit app not match the tracker?