Not working

[katiev1982]

My Fitbit will not light up when tapped and when I try to sync to phone app and just keeps looking and can't find it. But the battery on my phone says it's at like 50%. Any ideas how to fix or is it broken. I have only had it for a month.
Thanks

[SteveH · Accepted solution]

Your phone will only show the battery level as it was when it last synced so if you are having problems syncing then it may be out of date. I would try charging it for a while just in case.

If it's still not showing any signs of life then try restarting it a few times using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

[MeylinP]

Welcome to our Community @katiev1982 thanks for stopping by! I noticed @SteveH  provided you with some great help. I'd like to add that after restarting your tracker you can try to follow the steps provided in this thread.

Hope this helps, let me know how it goes! 

[katiev1982]

Thank you very much. I charged it all last night and it worked after that. Thank you very much!!

Sent from my iPhone

[MeylinP]

Hey there @katiev1982 thanks for the update! So glad to know everything is working now...I'd like to invite you to our Discussions board which is the perfect place to make new friends and share your interests here at Fitbit.

Hope you have a good day!