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Notification menu option not opening in the Fitbit app

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‎04-04-2021 08:31 - last edited on ‎04-05-2021 07:44 by Fitbit Moderator

‎04-04-2021 08:31 - last edited on ‎04-05-2021 07:44 by Fitbit Moderator

Hi everyone - just upgraded to a Versa 2 and I’ve been trying to get WhatsApp notifications but when I go to Icon -> Versa 2 -> Notifications nothing happens. I click “notifications” and it highlights it but doesn’t go anywhere.  I’m not sure if I have to have another setting activated to be able to access my notifications? Any help is appreciated. I’m using iOS.

 

 

Moderator Edit: Clarified subject

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‎04-05-2021 07:45 - edited ‎04-05-2024 13:06

‎04-05-2021 07:45 - edited ‎04-05-2024 13:06

Hi there, @Neums13. Welcome to the Community Forums. 

Please make sure that your Fitbit app is running version 3.39.2. Click here to be redirected to the iOS App Store to update if you haven't already. 

In the meantime I'd suggest you to try syncing your watch to make sure all your data is saved and then proceed with uninstalling and reinstalling the Fitbit app. Now, you can go ahead and try to set up your notifications. For more information, see How do I get notifications from my phone on my Fitbit device? 

I've moved your post to the iOS App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-05-2021 07:45 - edited ‎04-05-2024 13:06

‎04-05-2021 07:45 - edited ‎04-05-2024 13:06

Hi there, @Neums13. Welcome to the Community Forums. 

Please make sure that your Fitbit app is running version 3.39.2. Click here to be redirected to the iOS App Store to update if you haven't already. 

In the meantime I'd suggest you to try syncing your watch to make sure all your data is saved and then proceed with uninstalling and reinstalling the Fitbit app. Now, you can go ahead and try to set up your notifications. For more information, see How do I get notifications from my phone on my Fitbit device? 

I've moved your post to the iOS App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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