Notification settings are not opening on mobile app

[JasonMartinGami]

I don’t know why, but when ever I tap on “Notifications” for my Fitbit on my mobile app, It doesn’t open. Any Solutions?

Note: I use iOS

Moderator edit: removed label

[EdsonFitbit]

Welcome to the Fitbit Community @JasonMartinGami.

Thank you for the information provided.

To try to resolve the issue, please do the following:

- Log out from the Fitbit app

- Reboot your iPhone

- Log back into the Fitbit app

I moved this thread to the iOS App board because it is more related to the topic.

Hope this helps.

[JasonMartinGami]

It didn’t work, any more advice?

[EdsonFitbit · Accepted solution]

Thanks for your response @JasonMartinGami.

If you haven't done it please uninstall/reinstall the Fitbit app.

Whether this doesn't help, please confirm that you are having difficulties when you tap the Today tab > your profile picture > your device image > Notifications. 

- Does it show any error message?

- Is Notifications grayed out/inactive?

If possible please attach a screen shot for further investigation.

I'll be waiting for your response.

[JasonMartinGami]

 It just won’t open

[EdsonFitbit]

Thanks for the update @JasonMartinGami.

Our team has just informed us that some other users have experienced this situation and they are working to have it resolved as soon as possible. Thank you for your patience and sorry for any inconvenience this could have caused.

See you around.

[Lissa24]

I’m having the same issue! These notifications are very important to me, I really hope Fitbit fixes this soon! It’s been days already! 

[SpinSpinSugar69]

 I have the same issue since the last ios uodate. I hope there is a fix soon 

[EdsonFitbit]

Thanks for visiting the Fitbit Community @Lissa24 @SpinSpinSugar69.

We hope to have good news soon. Once any update be available it will be communicated as soon as possible.

See you around.

[CatCs]

Hi, 

Is this fixed yet? It is highly frustrating. The notifications option just doesn't open at all. 

I've tried everything to fix it on my end so I'm hoping that the development team has a solution. Will there be another new app update to solve this or will it not require that. Could you maybe add an option to turn it off from the web app? 

Looking forward to getting back on track. 

Thank you! 

[EdsonFitbit]

Welcome to the Fitbit Community @CatCs.

At the moment, we haven't received any update regarding this situation with notifications settings.

We'll notify you when an update be available.

See you around.

[JasonMartinGami]

Yes it’s fixed

[Remmy11]

Mine is still not opening. Did you have to do anything to make it work again?

[JasonMartinGami]

Uninstall and reinstall the Fitbit Mobile App--
JasonMartinGaming
Subscribe to me on YouTube

[CatCs]

Tried that and didn't work. I'm hoping they just fix it in the next app update. Thanks!