Notifications are not coming through my Sense after the iOS 15 update

[NeeNeeV]

My Fitbit sense stopped receiving all notifications after updating my iPhone to iOS 15. I have tried everything possible to get it working again. Rebooting the sense, uninstalling it from my phone then reinstalling it, taking it off Bluetooth then adding it again! You name it, I’ve done it…. Is there another Fitbit sense update to fix these issues coming soon?

Moderator Edit: Clarified subject & Formatting

[Gr4ndp4]

Hi, @NeeNeeV , welcome to the community, I'm not familiar with Apple products but note there does not seem to be a widespread similar complaint about notifications. I suggest you check you have the latest app, review your app settings and ensure all the app permissions are allowed on your phone. In particular, ensure any phone battery-saving functions are disabled for the Fitbit app.

Cheers

[MarreFitbit]

Hi there, @NeeNeeV. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand where your concern is coming from. 

If you already followed all the instructions listed here and also @Gr4ndp4's recommendations, but the issue has persisted, my best recommendation is contact our Support Team so they can take a deeper look into this issue. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed until now.

On a side note, I've moved your post to the iOS App board for organization purposes. 

We hope your issue is solved soon. 

[NeeNeeV]

Thank you for your reply. My app it up to date & all permissions is allowed.

Sent from my iPhone

[MarreFitbit]

@NeeNeeV Thanks for those details. If you continue having syncing difficulties, then, please click here to get connected with our Support Team for further assistance. 

We look forward to getting you back on track.

[marilynchesnutt]

Same here. 

[MColeman69]

I have done the same and nothing helps!

[Nicci72]

I’m having the same problem. I used to get alerts on my FitBit of calls and text. But since updating to IOS 15, nothing!!  The DO NOT DISTURB keeps turning on on my Fitbit. I turn it off, when my device syncs, it’s back on again!!

[Gr4ndp4]

Hi, @Nicci72, welcome to the community, check out settings>quiet modes>sleep mode>schedule mode. You may have inadvertently set up an active timetable.

Cheers

[gilly50]

Were you able to resolve this issue? I’m having the same trouble with my sense Fitbit and I’m just wondering if something you tried worked. Thanks for your time