03-21-2017
15:26
- last edited on
03-23-2017
12:29
by
MarcoGFitbit
03-21-2017
15:26
- last edited on
03-23-2017
12:29
by
MarcoGFitbit
I got a new iPhone 7 and my surge will not notify me when calls or texts come in. It is synced to the new phone.
Moderator Edit: Clarified Subject.
03-22-2017 09:20
03-22-2017 09:20
Hello @4thgrade4ever, I hope you're having a great day, it's great to see you around the Community!
Do you still have you old phone at hand? It is possible that your Surge is still paired to it, which might explain why it's not receiving Notifications from your new phone.
If you don't have your old phone at hand, I would like to suggest going to the Settings on your new phone then tap on Notifications > Fitbit and make sure the following is enabled:
Additionally, make sure Notifications are on on your Surge by going to Settings, in here you'll be able to see if Notifications are on or off.
If this is not the case, let's restart Notifications on the device of your choice:
I hope this can be helpful, give it a try and keep me posted in case you need anything else!
03-23-2017 06:56
03-23-2017 06:56
Be sure on your iPhone you have "Allow in notification. Once this is on it should work.