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Notifications in private messages

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‎05-25-2023 05:16

‎05-25-2023 05:16

Can anyone help me? In the personal information where notifications and private messages are listed the notifications prior to April 5, 2023 have been removed. Private messages have not been removed. I have contacted Fitbit customer care and received communications from them regarding the loss of notifications prior to April 5, and they have not been able to answer my question. They have commented on other issues that have been raised by me however, they have never addressed the problem of deleted notifications. I have used the older notifications to refresh my memory when it comes to issues related to community topics and , in particular related to accessibility for blind and visually disabled people. Again, this affects the notifications and has not affected the private messages. Can anyone explain what has happened? Is this a Fitbit change, or is it a problem that can’t be resolved and the notifications restored. 

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‎05-26-2023 05:27

‎05-26-2023 05:27

Have you checked the settings to see if there's an option to keep notifications for longer?
If not, hopefully, someone here might have more insights! 

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‎05-26-2023 05:52

In response to Bozzdivine

‎05-26-2023 05:52

Thank you, for the suggestion. I have not made any changes to notifications in quite a while, and certainly long before April 5 of this year. I had notifications going back approximately two years. I specifically remember conversations with Fitbit moderators in September 2021 related to the removal of the edit button and information on the distance tile. If it quickly restore the information to the Fitbit distance tile, but we’re unable to make the edit button available again to those who were blind and using the apple voiceover screen reading software. Again, thank you for your suggestion and I too hope that someone will be able to answer my question and hopefully that I might get the notifications restored because I Referred to them periodically.
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