Notifications menu won't open in the app

[LisaLou77]

The same thing is happening to me! I just purchased a Charge 4 and the notifications were working for the first month or so. Since then I have had to uninstall and reinstall my fitbit on the app multiple times. I have hard closed the app, rebooted my device, toggled the bluetooth option off/on for my iPhone, I've checked the Do Not Disturb setting and the Sleep Mode setting, confirmed my iPhone notifications for FitBit are set up correctly yet I cannot tap on the Notification menu on my iPhone. the Fitbit app version is 20001.96.29. It's very frustrating as I purchased this Fitbit specifically to receive notifications. Any suggestions would be greatly appreciated!!!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LisaLou77.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Upon checking with our Support team, I was told that you have already contacted them. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

By the way, I've moved your post to this new thread so we can keep our forums organized.

See you around.

[kmac81]

This same issue is occurring in my Fitbit app on my iPhone

[LiliyaFitbit]

Welcome to the Fitbit Community, @kmac81.

Thank you for joining the thread and sharing that you're experiencing the same issue. I recommend uninstalling and reinstalling the Fitbit app. 

Hope this helps!

[sheilab3]

I also noticed the same issue of not being able to access the notification menu on Apple ap.

I tried your suggestion of uninstalling ap now instead of not opening it is just spinning

It is an ap error as same under my inspire and alta

[Rosebug79]

I have done the uninstall reinstall many times. Also have unpaired and repaired the bluetooth. With every app update, I am hoping the issue is fixed since it seems to be a iOS issue and not isolated. 

I have a Sense and very frustrating not to be able to control notifications. The reminder to move one is infuriating. 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Rosebug79. It’s good to see you in the community, @sheilab3.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling about this situation and appreciate your feedback as it helps us to keep improving. Thank you for your efforts to resolve this by uninstalling and reinstalling the app which some users find helpful to resolve this issue.

I would like to confirm that our team is aware of this issue and they are working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

See you around.

[MWE]

Why is this issue marked as resolved?  It’s still a problem!  Have reinstalled APP deleted and reconnected Bluetooth multiple times. If I’d known this didn’t work I wouldn’t have ordered this device. My old Flex worked better with notifications!

[LiliyaFitbit]

Welcome to the Fitbit Community, @MWE.

Thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry to hear about the frustration this situation has caused. I appreciate your troubleshooting efforts and recommend confirming that your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? 

Hope this helps. 

[MWE]

Thank you - I double checked this but the notifications for my Inspire 2 still doesn’t respond so I cannot get a notification of calls or text messages. This worked fine for my little Flex device and I came to rely on it. So this new device in fact is a degradation of functionality. Not a good thing!

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @MWE.

I am sorry to hear the issue persists, thank you for confirming that your app is updated and trying to uninstall/reinstall the Fitbit app. I would like to confirm that this issue has been reported to our team and they are working to identify a resolution as quickly as possible. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. Thank you for your patience and understanding.

See you around.

[MWE]

As of today I updated the firmware on my Inspire device.  Then I deleted and reinstalled the Fitbit app on my iPhone 11.  Now I am ale to (finally!) access the 'Notifications' menu under my device and make sure all the notifications work.  Now i'll see if indeed I receive notifications on the Inspire device!

[MWE]

However I also had to make sure that Do Not Disturb is OFF and Sleep Mode is OFF so that the device will vibrate when a notification comes in!  So many settings!!!

[LiliyaFitbit]

Thank you for your response, @MWE.

I am glad to hear you're back on track!  I understand how you are feeling and appreciate your feedback. Thank you for sharing what you did as it may help other members in the same situation. 
 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!

[bitfitnik]

Does it reinstall your data when you delete and then add back the app? 

[LiliyaFitbit]

It’s good to see you in the community, @bitfitnik.

I understand your concern and would like to advise that your data won't be deleted. I recommend syncing your device prior to uninstalling the app. 

Hope this helps.

[bitfitnik]

Thank you, it worked!

I don't think the FitBit app should come up with a warning that your data will be deleted if that is not the case. That warning message stopped me doing this fix days ago until I heard back from yourself.

[LiliyaFitbit]

Thank you for your reply, @bitfitnik.

I am glad to hear you're back on track! Thank you for your time and feedback as it helps us to keep improving. Let me invite you to visit our Health & Wellness board where you can find great tips and encouragement from other members.

See you around.