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Notifications not working on Alta

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‎03-14-2017 00:34 - last edited on ‎03-15-2017 08:35 by Moderator Alum

‎03-14-2017 00:34 - last edited on ‎03-15-2017 08:35 by Moderator Alum

Hello, need advice about  how to set up notifications on a Fitbit Alta, have a I phone 5.

have read the instructions but still can't receive notifications on the Fitbit. What am I doing wrong ?

This is what my phone display is currently showing, is it correct?This is what my phone display is currently showing, is it correct?

Moderator Edit: Clarified Subject.

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1 BEST ANSWER

Accepted Solutions

‎03-15-2017 08:48

‎03-15-2017 08:48

Hello @Helen2017, thanks for joining us, it's great to see new faces around the Community! Smiley Happy

 

If Notifications on your iPhone 5 are not working; first, make sure your phone is running at least iOS 8, as it's necessary for the phone to send the notifications to your tracker. You can check this by going to Settings > General > About and scroll down until you see Version. If the version is 7 or less, please update your phone. 

 

If the version is 8 or higher, let's restart Notifications on your phone by following these steps:

  1. Restart your Alta
  2. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  3. Restart your phone
  4. Open the Fitbit app > Account > Your Tracker > Notifications and enable Notifications once again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

Best Answer
1 REPLY 1

‎03-15-2017 08:48

‎03-15-2017 08:48

Hello @Helen2017, thanks for joining us, it's great to see new faces around the Community! Smiley Happy

 

If Notifications on your iPhone 5 are not working; first, make sure your phone is running at least iOS 8, as it's necessary for the phone to send the notifications to your tracker. You can check this by going to Settings > General > About and scroll down until you see Version. If the version is 7 or less, please update your phone. 

 

If the version is 8 or higher, let's restart Notifications on your phone by following these steps:

  1. Restart your Alta
  2. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  3. Restart your phone
  4. Open the Fitbit app > Account > Your Tracker > Notifications and enable Notifications once again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer