Notifications not working on Charge 2 (iPhone 6S)

[monikapremaney]

I was getting notifications when i paired my Charge 2 for the first time to IPhone 6s for first few days. I am not receiving any notifications for calls, text or even reminders o move. Can someone help please 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @monikapremaney, I hope you're doing well, it's a pleasure for me to welcome you to the Fitbit Community! 

Have you restarted your Charge 2 recently? If so, please check that your Charge 2 is not currently in the Do Not Disturb mode. To check this, press and hold the button while in the clock face, a vibration and a message will let you know if Notifications have been turned off or on. 

If this is not the case, let's try to reset Notifications on your Charge 2:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone
3. Open the Fitbit app, then tap on Account > Charge 2 > Notifications and enable them once again. If a pop-up appears asking to pair Bluetooth, please accept and proceed. 
4. Go back to your tracker's menu and make sure Reminders to Move is enabled as well.

Finally, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

• Allow Notifications
• Show in Notification Center
• Show on Lock Screen.
• Alert Style set to Banners or Alerts.

I hope this can be helpful, give this a try let me know the outcome!  

[Wendy52]

Thanks. This was very useful resolving my problem and helped me turn my notifications back on. Appreciate your guidance. 

[MarcoGFitbit]

Hello @Wendy52, have a warm welcome to the Fitbit Community, it's nice to have you on board. 

I'm very glad to know your issue has now been resolved, in case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping!

[paf]

This solution worked. Thanks. 

[MarcoGFitbit]

Hello @paf, thanks for joining the conversation, I'm very glad to know your issue has now been resolved, thanks for letting me know the steps you've performed in order to resolve it! 

If there's anything else I can do for you, please feel free to reply again, I'll be happy to help! 

[Chieko]

I have tried following your suggestion but still don't get any notification re mail and messages!

[MarcoGFitbit]

Hello @Chieko, I hope you're doing well, thanks for joining the conversation and the Fitbit Community! 

I appreciate you have brought this to my attention and for letting me know you've already tried the troubleshooting steps I've described above. At this moment I would like to ask you to try the following steps in order one more time:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[palmerdlba]

I tried the previous fix and it did not work. I also tried the one prior. My notifications still do not work!

[MarcoGFitbit]

Hello @palmerdlba, have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

I appreciate you have let me know you've already tried all the troubleshooting steps provided earlier. At this moment I would like to ask you to go to your phone Settings > Notifications > Fitbit and take a screenshot of what you're able to see. This will be very helpful for me to determine what we should do next. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[Chieko]

It is working now!

Thank you so much for your help.


Chieko

[MarcoGFitbit]

Hello @Chieko, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved after trying the troubleshooting steps I've provided earlier. I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[dawimo317]

I am having same issue; i get phone notifications but no texts or calendar

[MarcoGFitbit]

Hello @dawimo317, thanks for joining the conversation, it's always great to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know you're also experiencing this situation. At this moment I would like to gather some information from you so I can check this further and provide you more accurate assistance:

1. Fitbit model you're using.
2. iPhone model you're using.
3. OS version running on your phone.
4. App version currently installed on your phone. 
5. List of troubleshooting steps you've tried so far.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[dawimo317]

Charge 2 running ?
Iphone 6s running 12.0

Troubleshooting?
1.5 hours on the phone with fitbit support with no resolution.
Returned 1st charge 2 and exchanged for new one. Still have same issues. So
is it the fitbit or the phone?

[MarcoGFitbit]

Hello @dawimo317, I hope you're doing well, thanks for replying and provide me with the information requested. 

Would it be possible for you let me know specifically which troubleshooting steps our Support Team and you worked through when you contacted them? Having this specific and detailed information will be very helpful for me to determine what we should do next. 

Thanks for your understanding, I'll be waiting to hear from you. 

[dawimo317]

We:
Turned off bluetooth
Unpaired them
Restarted the phone
Restarted the device
Turned on bluetooth
Not necessarily in that order but we did it some many times I’ve forgotten

I’m to the point that I’m going to return this Charge 2 and see if the
versa will work

[MarcoGFitbit]

Hello @dawimo317, I hope you're doing well, thanks for taking the time to reply with the information requested. 

I appreciate you have come back and explained to me all the troubleshooting steps you've tried with our Support Team. At this moment, I'll forward your information to our team so they can take a better look at this situation. Once I have more information to share with you about this issue, I'll make sure to update this thread accordingly. 

Thanks again for your patience and understanding, if there's anything else you might want to add, please feel free to do so, every detail is very important to us. 

Have a great day. 

[JET2018]

Me too.   Can anyone help?

[Chieko]

After following somebody's help (sorry I cannot remember who that was), Notification is working perfectly well now that the Fitbit notify me for phone call while I have not phone near me! Again many thanks for whoever helped me!