Nutrients information not updating on the Fitbit app.

[Claire22]

when i go to the app and log my food like ryvitas and i have 2 , only the calories increase and not the fat or carbs or other nutrient amounts even though i have logged more than 1 ryvita , but when i go into fitbit dashboard on the website and i change the ryvitas to 2 all the nutrients increase instead of only just the calories!   why can u only see this nutrient change only on the website dashboard and not the app? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Claire22, it's nice to see you around, I hope you're having a great day. 

This seems like a very odd situation, if the nutrients are increasing on the online Dashboard, that means your food was logged in successfully. It is possible the app is not updating the information correctly with our servers, in which case I would like to suggest the following:

• Force-close the app by double tapping the home button and swiping it up. Then open the app again. If this doesn't seem to do the work, please:
• Log out from the Fitbit app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Claire22]

how do u log out of the fitbit app?

[Claire22]

i have force closed the app and logged out of fitbit app & also restarted my phone and have logged back into my fitbit app and it's still happening

[Claire22]

the first picture shows 1 serving which is 1 biscuit : 

 this second picture shows 2 servings which is two biscuits : 

 even though the second picture is 2 biscuits only the calories change and not any of the nutrient facts which should increase but they stay the same??? 

[Claire22]

anyone help please?