06-23-2023 12:10
06-23-2023 12:10
Hello, my old versa 2 died and I needed to get a replacement now I am unable to install the clock faces and apps I had on my old one. The install button is gray. Is there some way I can get those again?
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06-23-2023 13:14
06-23-2023 13:14
Hello @CReinhold49 and welcome to the Community. Your replacement Versa 2 has the firmware from when it was manufactured. You need the current firmware to download these clock faces and apps. You should get the updates you need over the next 24-48 hours.
Laurie | Maryland, USA
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
06-23-2023 13:14
06-23-2023 13:14
Hello @CReinhold49 and welcome to the Community. Your replacement Versa 2 has the firmware from when it was manufactured. You need the current firmware to download these clock faces and apps. You should get the updates you need over the next 24-48 hours.
Laurie | Maryland, USA
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
06-26-2023 18:54
06-26-2023 18:54
Hello,
thank you for your answer. I have gotten the new firmware and was able to get my clock faces but the music app is missing. Where would I find that?
06-27-2023 09:39
06-27-2023 09:39
Hi @CReinhold49 - you cannot load music to the watch anymore, that was discontinued.
However you should still be able to control music playing on the phone, pull down on the watch face once, then again and click on music.
Author | ch, passion for improvement.