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Old data disappeared when changing phones

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‎02-23-2020 02:21 - last edited on ‎02-24-2020 09:08 by Fitbit Moderator

‎02-23-2020 02:21 - last edited on ‎02-24-2020 09:08 by Fitbit Moderator

I just switched from android to iPhone and paired my Versa with the iPhone. I logged into Fitbit, but none of my previous data is showing. I lost years of information. Is there anyway I can retrieve this data?

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎02-24-2020 09:07

‎02-24-2020 09:07

Welcome to the Community, @TealadyChris. It's nice to have you around.

 

Thanks for sharing that you've switched from Android to iPhone, and let me help you to get access to your previous account data. Before anything else, I'm wondering if you're totally sure you're not using two different accounts when trying to log into your new phone? This happened to me once when changing of phones. I thought I was logging in with the right account but I wasn't, I put a similar one since the only difference was a letter in between. So, I'm assuming this would be the case and everything will work since your Fitbit device is setup in your new account but your previous data will not be displayed there.

 

Would you mind verifying this? To do that, please follow these steps:

  1. Go to the Fitbit app in your iPhone and tap on your profile picture.
  2. In the Privacy and Security section, tap Security and Login.
  3. Under "Change Email" you'll see the email that is currently linked to your Fitbit account.

 

Trying to verify if this is the original email you used to use with your app. If it isn't, try logging out and logging back in with the correct email address.

 

Give it a try and let me know how it goes.

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‎02-24-2020 13:01

In response to LizzyFitbit

‎02-24-2020 13:01

You are correct. I was using 2 accounts and have since logged into the correct one and all of my data is there.

Thanks!

Sent from Mail for Windows 10
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‎02-25-2020 13:45

In response to TealadyChris

‎02-25-2020 13:45

Hi @TealadyChris. I'm glad to see you again.

 

Thanks for keeping me updated and I'm glad that you were able to log back in to your correct account. Now you can continue tracking your progress toward your fitness goals! In case you have time, let me invite you to our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

 

Hope to see you around more often! 😄

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