help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa refuses to connect to Bluetooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2020 14:20 - last edited on ‎02-25-2020 16:26 by Fitbit Moderator

‎02-24-2020 14:20 - last edited on ‎02-25-2020 16:26 by Fitbit Moderator

I have had issues with my Versa since December. One day it unsynced and now it only irregularly stays synced if it even syncs at all. My phone can never find it, or when it does, it always gives an error. Don’t throw any basic troubleshooting at me. I have tried everything in this forum. There has got to be a way. Someone had better figure this out. I had a Charge HR a couple of years ago that broke apart and hoped for better in this more sturdy-seeming product, but it’s provided me an even more frustrating slew of problems.

 

Also, I could not even contact customer support through the app, and kept getting told there was an error. If this weren’t such a big company, I’d be suspicious that all of Fitbit is one giant scam.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎02-25-2020 16:33

‎02-25-2020 16:33

Hi @sjmcclellan618. Welcome to the Community Forums.

 

Thanks for letting me know about the syncing issues experienced with your Versa, as well for trying the troubleshooting steps suggested in the forums. I see where you're coming from as your watch should be able to update your details correctly in the Fitbit app, I'm sorry that you're having this experience. Since you mentioned to have tried everything, could you please confirm if those steps were the ones described in this help article? Also, have you tried removing your watch from the Bluetooth settings and set it up as replacement device?

 

If you've exhausted those steps, I'd need you to provide me with your iPhone's model and OS version. Also let me know the error message displayed when trying to sync so I can further investigate.

 

I'll look forward to your response.

Best Answer
0 Votes