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Ongoing Sync Issues

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‎07-31-2024 12:18

‎07-31-2024 12:18

I’ve been having issues for months now. Really since Google took over. 

I have a Fitbit Charge 4 that worked flawlessly for years. When the issue started I migrated my account to Google as recommended. No change. Still stops syncing for long periods.

Took over my husband’s Charge 5 since he wasn’t using it.

Same sync issues. Might go a few days then not sync for days to weeks. Usually I get my data for the missed days back once it syncs but not this time. I have a gap from July 21st to today. 

I generally access the app for historical and trending data and just check the stats on the device daily. 

The only thing I haven’t done is remove and reinstall the app. I’m on version 4.22 on IOS 16.7.8 so everything is up to date.

Any ideas?

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