Ongoing iOS/blaze sync issues

[grahambeale]

Hi folks,

We bought two Fitbit blaze's about a year and a half ago. Initially, everything worked fine with our iOS devices. About 6 month later I realised the blaze was not syncing with the phone unless I manually opened up the app and manually pressed the sync button.

I have tried all the support information available (even replacing my phone) short of factory resetting my Fitbit account. Often it looks like I've fixed the issue but a few weeks later I realise it's doing the same thing again and not syncing as it should.

Another problem which has arisen is that once I have recharged the blaze after losing all of its charge, the time on the blaze is incorrect and usually never updates unless I force a manual sync in the app.

Recently, I bought an Android phone and tried this with my blaze. I was amazed to see how promptly the blaze notifications came through on my phone and the sync was always up to date. I also never saw the time becoming out of sync even after losing charge.

i suspect there are some issues between iOS and Fitbit. Given that I'm about to invest in a new iOS phone I'd like to understand what Fitbit is doing about these issues before I commit to the same brand of fitness tracker.

[MarcoGFitbit]

Hello @grahambeale, thanks for joining the Fitbit Community, it's great to have you on board. 

Have you enabled All-day Sync with your Blaze before? Have you restarted your tracker lately? If so, I would like to suggest you to set up your Blaze as a new device in order to reset the connection between the tracker and your phone. Don't worry, none of the information already stored in your account will be removed. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if Blaze is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone once again. 
3. Restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. 
4. Make sure you have a strong Wi-Fi signal
5. Make sure there are no other Bluetooth devices around that might interfere with the setup process.
6. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
7. Choose your tracker and follow the onscreen instructions to continue
8. When the app asks you to replace your current tracker, please replace it and continue with the process.

Additionally, the issue you're describing regarding the incorrect time displaying after the tracker has been completely discharged, our engineers are aware of the problem and are working to resolve it as quickly as possible. It seems odd that it's not affecting your Android phone as it has been reported to be happening here as well. Nevertheless, I hope this can be helpful, give it a try and keep me posted in case you need anything else.