04-18-2019
17:01
- last edited on
05-22-2019
14:06
by
AlessFitbit
04-18-2019
17:01
- last edited on
05-22-2019
14:06
by
AlessFitbit
Fitbit Update 5/22/2019:
Hey all,
Today we've released the latest Fitbit for iOS app version 2.94. In this new app version, we've temporarily disabled this notification "Open Fitbit to keep your data synchronized." We will continue to assess all the user feedback and work to improve this experience.
Please update the Fitbit app if you haven't yet. I'm now closing this thread from further comments. Thanks again for all your feedback!
Fitbit Update 5/13/2019:
Hi Everyone- Based on customer feedback, we are working on an update to the notification and hope to have further information to share soon. We appreciate your patience and thank you for your feedback.
Fitbit Update 4/18/2019:
I've merged a few threads together. Receiving the notification "Open Fitbit to keep your data synchronized" after closing out of the Fitbit app is expected behavior. The Fitbit app needs to run in the background in order to enable features like all-day sync and notifications. If you are double tapping the home button, or swiping up into multi-tasking, and then swiping to close the app, you should see this message.
I appreciate your feedback and have passed it on to the team. I hear that you are unhappy with this notification. Our team is aware, but may not be able to provide a fix in the immediate future.
We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble.
Actively managing your weight? Find accountability buddies on the Manage Weight board
Answered! Go to the Best Answer.
04-17-2019 15:07
04-17-2019 15:07
04-17-2019 15:21
04-17-2019 15:21
It’s still doing it. Maybe whatever update your team has done. Can you please take it out, or reverse your “ your hold tight cleaning up” update that the Fitbit team has done. May be going this weekend to look into Garmin, or Apple Watch, if soon not fixed. Please I have been with Fitbit since 2013 and I started with the zip and worked my way up to the Ionic. Please don’t make me sell these.. FIX IT!
04-17-2019 15:31
04-17-2019 15:31
Call customer service and complain. I did. They need to hear from people.
04-17-2019 16:00
04-17-2019 16:00
Same here, it's poopy!
04-17-2019 16:03
04-17-2019 16:03
04-17-2019 16:20 - edited 04-17-2019 17:16
04-17-2019 16:20 - edited 04-17-2019 17:16
Update 4/17/2019: Hi Everyone, I appreciate your feedback and have passed it on to the team. I hear that you are unhappy to receive this notification. Our team is aware, but may not be able to provide a fix in the immediate future.
We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Hi everyone, I followed up with our team, this is expected behavior. The Fitbit app needs to run in the background in order to enable features like all-day sync and notifications. If you are double tapping the home button, or swiping up into multi-tasking, and then swiping to close the app, you should see this message.
Actively managing your weight? Find accountability buddies on the Manage Weight board
04-17-2019 16:22
04-17-2019 16:22
04-17-2019 16:23
04-17-2019 16:23
Can we turn it off? I’ll just turn off ALL notifications if I have to. I understand once but constantly?
04-17-2019 16:30
04-17-2019 16:30
04-17-2019 16:31
04-17-2019 16:31
The annoying message to Open Fitbit to synchronize data has NEVER appeared before. I have been using this for five years now. The “resolution” as reported by the Fitbit associate is unacceptable. Please fix this
04-17-2019 16:31
04-17-2019 16:31
100% agree. This is unacceptable
04-17-2019 16:34
04-17-2019 16:34
I'm closing the app like I've always done - why is this message just showing up now?
04-17-2019 16:42
04-17-2019 16:42
Whoever decided this new message was needed clearly didn’t think it through. People
do not need to be told that the app running in the background isn’t actively syncing. We get how apps work. This update didn’t help anyone and just made Fitbit users turn off all the app’s notifications entirely.
04-17-2019 16:44
04-17-2019 16:44
04-17-2019 17:14
04-17-2019 17:14
Hi Everyone, I appreciate your feedback and have passed it on to the team. I hear that you are unhappy to receive this notification. Our team is aware, but may not be able to provide a fix in the immediate future.
We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Please keep in mind our Community guidelines when posting. We ask that you refrain from crossposting which is repeating the same sentiment across several posts.
Actively managing your weight? Find accountability buddies on the Manage Weight board
04-17-2019 17:25
04-17-2019 17:25
04-17-2019 17:45
04-17-2019 17:45
I get the message when I close the app regardless of whether or not all day sync is turned on.
04-17-2019 18:49 - edited 04-17-2019 19:44
04-17-2019 18:49 - edited 04-17-2019 19:44
I got notifications etc fine with the app closed in the past and would like to continue to use the app like I had before and NOT have to keep it open in the background.
Tonight I played soccer. Before the game I synced and noted my number of steps. I don’t want to keep syncing while I play - I want to sync after my game to see how many steps I got in. I also don’t want to sync all day and drain my phone battery.
This is not “required” to get notifications because getting them worked yesterday without this happening.
I'll also add that it would be less annoying if it were just the message and not the vibration.
It's the vibration that's the annoying part to me.
04-17-2019 19:05
04-17-2019 19:05
We understand but it was not happening until the update. Should be a user choice.
04-17-2019 19:36
04-17-2019 19:36
This is truly annoying and the dumbest idea. It either needs to be undone or and option to turn off. Was never there before and should never be there again.