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Paid for premium but still on standard membership

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‎05-25-2021 11:29

‎05-25-2021 11:29

Hi, I’ve been on premium for a while but it recently disappeared and now I just have the standard app. I tried subscribing again and it says I’m already subscribed. I tried restoring purchases but it did nothing. 
Any ideas?

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‎05-25-2021 18:48 - last edited on ‎06-23-2024 10:15 by Fitbit Moderator

‎05-25-2021 18:48 - last edited on ‎06-23-2024 10:15 by Fitbit Moderator

@HelenaWard ! Nice to see you on the Community! Thank you for your report and efforts. 

Please on the Fitbit app, go to your profile picture>Account settings>Change Email. 

Make sure that the email (Account) is the right one. 

It happens a lot of times, that when logg in into the app one makes a mistake and that's why Premium is not recognized. 

If your address is right, you might contact our Support team, as some personal data might need to be verified. 

To chat with us online or give us a call, click here to get connected

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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