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Phone app not syncing

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‎04-19-2017 19:18

‎04-19-2017 19:18

My fit but is fully charged and recording data. The app on my phone is not syncing and shows the fit bit battery as dead. 

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‎04-21-2017 00:04

‎04-21-2017 00:04

The battery display should sort itself out when it starts syncing again as it can only update the battery status when it connects.

 

To try and get syncing going again I would suggest restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it sometimes doesn't work. If it still won't sync after that then there are some more things to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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