Playlist not pulling correctly in exercise tracking Charge 2

[Snoopy1981]

Hello- when I use the exercise tracking feature, it no longer automatically plays from my correct playlist. I have the correct playlist selected and verified nothing changed in that playlist. The feature is playing anything I have in my i-tunes library. I have downloaded the latest Fitbit update and iOS software 11.0.3. I have tried selecting other app playlists as well and it just seems to pull from my library no matter what I do.

[MarcoGFitbit]

Hello @Snoopy1981, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, are you launching the exercise tracking from the tracker itself or are you using MobileRun from the app? If so, please restart your phone and try a new exercise from MobileRun checking if you preferred playlist is working correctly. 

I hope this can be helpful. If you're still having trouble, please feel free to reply 

[Snoopy1981]

Hello,

This is the exercise tracker directly in the Fitbit app. I have tried restarting my phone. I’ve also uninstalled & reinstalled the Fitbit app and it still does not pull music correctly from my selected playlist.

Thanks.
Stephanie

[MarcoGFitbit]

Hello @Snoopy1981 I hope you're having a great day, thanks for coming back to me and let me know the troubleshooting steps you have tried so far.

At this time, I'll make sure to forward the information you've provided to our team so they can take a better look at this. Once I have more information to share with you about this situation

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply.