Posts keep disappearing from Community Feed groups

[SunsetRunner]

Hello, I just recently re installed the Fitbit app because I just purchased an inspire 2, anyways..I went to the community section in the app, joined a couple groups, I post and then after 3 min my post disappears, why? Is there a setting I’m missing ? Thank you 

Moderator Edit: Clarified subject

[SunsetRunner]

I cheer post ,then they go away after a couple of minutes, I am wondering if there is a security feature, and we can't do anything until we get our devices...Tech people please help!!

[LizzyFitbit · Accepted solution]

Hi there, @SunsetRunner.

Thanks for bringing this to our attention, and your efforts while working on this matter. Let me share with you that this issue was reported before to our team and it should be resolved. I'm sorry for any inconvenience this has caused and please try posting in the Community Feed groups one more time. If by any chance the issue persists, don't hesitate to let me know.

[e.r.vrataric]

This keeps happening to me and I’ve tried everything!!

[LizzyFitbit]

Hi @e.r.vrataric. Welcome to the Community.

Thanks for joining this thread and your efforts while working on this matter. I'm sorry you're having this experience and just to confirm, may I know since when this started happening? What is the model of your phone? Also, do you have the Fitbit app updated to the latest version?

I understand you've tried some steps, but please give a try to the following in the given order:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app and reboot your phone.
3. Open the Fitbit app and log back into your account.
4. Pull down on the screen to force a manual sync.
5. Tap the Community tab at the bottom and try posting one more time to see how it goes

[e.r.vrataric]

I have an iPhone 13 and I have the most recent update for both my phone and app. I downloaded the app a few weeks ago and have had the issue the entire time.

[LizzyFitbit]

Hi there, @e.r.vrataric.

Thanks for getting back with the requested information, and your efforts while trying the steps suggested above. Let me share that our team is aware of this situation, but may not be able to provide a fix in the immediate future. I'm sorry for this inconvenience. Your feedback is truly appreciated and please know it won't be taken for granted as it'll helps us to keep our team informed of the impact to you and other customers.

[NikkiShoes]

This is also happening to me. Are their special steps I should follow to resolve this? 

[LizzyFitbit]

Welcome to the Community, @NikkiShoes.

Thanks for joining this thread. Let me share that this issue has been reported to our team and they're currently working to get it resolved. I appreciate your willingness in trying some steps and my best advice is to keep the Fitbit app up-to-date as some bug fixes come through updates. As mentioned above, rest assured your feedback won't go unnoticed as it'll help us to keep our team informed of this situation.

[val003]

Hi, I am unable to see my posts on the app when I go to my community profile, I only see the badges that I shared but not the other posts I have made, it says posts and under are my badges that I have shared but not the other posts I have made, why can I only see my badges that I have shared and not the rest?

[LizzyFitbit]

Hi there, @val003.

Thanks for the detailed information, I'm sorry your posts aren't appearing on your Community Feed. Let me share our team is aware of this situation and while there isn't a time frame for the fix, please know they're working hard to improve the Fitbit app. Your feedback is also appreciated and rest assured it'll be passed along. In the meantime, make sure to keep the Fitbit app updated so the rest of its features can keep working correctly.

[JeffTStevens]

This is still happening for me. I have tried the suggestions of logging out and rebooting, but that does not work. I’m using an iPhone SE2020, but I get the same issue even when logging into the android app on a different phone. The post appears in the community feed for about three minutes, and then disappears. The post never appears on my profile page. Very frustrating. 

[LizzyFitbit]

Hi there, @JeffTStevens.

Thanks for the detailed information. I understand how frustrating this has been for you and I'm sorry for this inconvenience. As mentioned before, our team is aware of this issue affecting both Android and iOS Fitbit app. While there isn't a time frame when the fix will be available, your feedback is truly appreciated and we'll keep working to improve our products and services.