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Previous data is not showing in app.

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‎08-19-2017 22:03 - last edited on ‎08-21-2017 06:27 by Moderator Alum

‎08-19-2017 22:03 - last edited on ‎08-21-2017 06:27 by Moderator Alum

Fitbit updated, all previous data wiped.Difficulty picking up new data on I pad although it is on I phone

 

Moderator Edit: Clarified Subject.

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‎08-21-2017 07:49

‎08-21-2017 07:49

Hello @Sillyjaynne, I hope you're having a great day, it's nice to see you around. Smiley Happy

 

When was the last time you synced your tracker before the app asked you to log in again? Have you checked the information in your online Dashboard? 

 

Please keep in mind that the information synced in your account gets stored in our servers and it's not deleted by any means. If the information is available in your online Dashboard, please try the following in the app:

 

  • Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. If this doesn't seem to work:
  • Log out from the app again, restart your phone and log back in.

Additionally, please remember that Fitbit trackers can only store detailed information for 7 days, if you haven't synced in more than 7 days the information might not be available.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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