08-19-2017
13:47
- last edited on
08-21-2017
06:11
by
MarcoGFitbit
08-19-2017
13:47
- last edited on
08-21-2017
06:11
by
MarcoGFitbit
any ideas
Moderator Edit: Clarified Subject.
Best Answer08-21-2017 07:06
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-21-2017 07:06
Hello @Aqadri, have a warm welcome to the Fitbit Community, it's nice to see you around ![]()
I'm sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue:
1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile).
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges.
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges.
4. All challenge participants are not in the same time zone.
Please keep in mind that is recommended to wait 15 minutes after syncing your Fitbit data to see if your challenge updates.
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. ![]()
Best Answer