Problem Setting up a replacement Surge

[pej]

I have got a new Fitbit Surge and want to replace my broken Fitbit Surge.

I am using an apple iphone and open the Fitbit App

click on accounts

click on + Set up Device

Choose Surge

Click on 'Replace your Fitbit Surge'

and it has an icon flashing with 'Loading' but seems to be just stuck here... Have waited a few mins now with no change.

How can i fix this issue?

Thank you

[DerrickS]

@pej Welcome! I can definitely help you out, I'd recommend:

1. Open your iOS settings > open your Bluetooth settings > and if there is a Bluetooth bond between your iOS device and old Surge, forge the device.

2. Restart your Surge.

3. Rebooting your iOS device.

4. Open your iOS Bluetooth settings one more time > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
5. Use the replacement setup instructions listed here to pair your replacement Surge to your Fitbit account.

6. If for some reason steps 1-5 are ineffective, you can also use the replacement instructions hyperlinked in point 5 to pair your Surge using either a computer or a different mobile device.

This should get your new Surge all set up, but let me know if you need any additional assistance.

[JKruck]

I have exactly the same issue as PEJ but the instructions you gave didn't help. I'm also stuck with it trying to load new surge and I did disconnect damaged fitbit surge....Any other suggestions?

[JLTink]

I am also experiencing the problem and need to replace the device quickly.  None of the instructions have helped to this point

[00000]

I have exactly the same issue as PEJ but the instructions you gave didn't help. I'm also stuck with it trying to load new surge and I did disconnect damaged fitbit surge....What else can i do?

[00000]

I have exactly the same issue as PEJ but the instructions you gave didn't help. I'm also stuck with it trying to load new surge and I did disconnect damaged fitbit surge....What else can i do?

[infoage1985]

And I am experiencing the same issue (stuck "Loading"); followed all the steps from above; nothing working. This is my second replacement Surge (3rd in all). Does anyone have any suggestions? 

[aubsterlobster]

Any other suggestions? @DerrickS

Or is this an app update issue?

[DerrickS]

@infoage1985 @aubsterlobster There shouldn't be a setup issue with the App. I don't mean to be redundant, but the steps mentioned above should get you setup with a replacement tracker.

If for some reason you aren't able to set up your tracker using your iOS device; I would then recommend trying to setup your tracker on either a second mobile device or a computer.

Hope this helps you both out!

[andyfurlong]

I'm experiencing the same issue.  These instructions are not helping.  

[andyfurlong]

deleting and reinstalling the app solved the problem.  I was able to set up the replacement after that.