Problem matching

[Marcz]

Hello. My Charge HR did not sync with IOS app on my I phone. I have restarted the Charge HR with no result. Than I tried to remove it from the App and now trying to add. The App found it , I entered the number indicated on the display of the Charge HR but tha App always answers that the nmber was not correct....

[RobertoME]

Hi there @Marcz, welcome aboard to our Community. I would recommend to try the restart a few more times. In some scenarios trying several restarts in a row can help to rectify this issue. 

I know you are familiar with the restart process, but just in case you need to take a look at the steps as a reference; you can see the following post.

Other suggestions would be to log our from your Fitbit app and restart your iPhone. Once your phone has loaded, log back in and try to set up your tracker again using the same account.

1. On the Fitbit app for iOS dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Let me know if this helps or if the issue persists, I'll be around.