Problems re-pairing Blaze

[Tracy0421]

I have a Fitbit blaze, of course it would sync, wouldn't update, times wrong and it won't stay charged. I decided to delete the device from my app to reinstall it and now it won't read it to reinstall it! This is ridiculous! 

Moderator edit: updated subject for clarity

[Smocar]

I'm having the same problem!

[MariamV]

@Tracy0421 & @Smocar welcome to the forums! Wow, that sounds pretty weird. If you havn't already I'd suggest restarting your Blaze before trying to re-pair it again to your Fitbit account:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your tracker doesn't work normally, use the instructions in How do I turn off my tracker? to turn Blaze off and back on again.

After restarting your tracker, log out from the Fitbit app and restart your mobile device. Then I might also suggest checking your Bluetooth settings and forget your Blaze from there too, so it can start fresh. To do so: Go to your iOS settings > Bluetooth > Tap the exclamation point next to your Blaze and tap Forget this device.

Go back to your FItbit app and log in guys. Then follow these steps to repair your trackers to your Fitbit accounts:

1. On the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

I really do hope this helps. Keep me posted with the outcome, I'll be around! 

[Smocar]

Thank you! My Fitbit works again!

Sent from my iPhone

[Tracy0421]

Sent from my iPhone

[hkaitlyn22]

I have the same problem.  The device will connect to Bluetooth but not the Fitbit app.  We have reinstalled the app, restarted the phone and device but no luck.  I installed it on a Samsung Galaxy Note 5 and updated the device.  I went back to the iPhone 6 and cannot get the app to find the device even though it is paired in Bluetooth settings.

[MariamV]

@Smocar reading that was like a ray of sunshine!  I'm so happy to see that your Fitbit tracker works once again and that you're back on track already! Happy stepping. 

@Tracy0421 Your post is empty, please let me know if this has been resolved for you too! I'll be around. 

A warm welcome to our new friend @hkaitlyn22! First please remove your Blaze fro the Bluetooth settings so it starts fresh. Also, I recommend restarting your tracker once more by doing the following:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your tracker doesn't work normally, use the instructions in How do I turn off my tracker? to turn Blaze off and back on again.

After the restart please go to your Fitbit app and follow these steps to pair it again to your account:

1. On the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

I really do hope this helps. Keep me posted! 

[hkaitlyn22]

Thank you that worked! I think the issue was that I had my tracker connected to the bluetooth settings in my phone while I tried to reconnect my tracker!

Thanks again for all your help!

[Pbrown1173]

Your fixes don't work! We have tried them for 3 days now! They just don't work ma'am. Sorry but y'all have a problem and want to know how and when you plan on fixing it. 

Moderator edit: format

[MariamV]

@hkaitlyn22 thanks for getting back to me! Reading that you're now back on track was like a ray of sunshine.  Happy stepping!

Hey there, @Pbrown1173! Well, the best course of action here would be to contact our Support Team for further assistance. They definitely have the proper tools to take a deeper look into your tracker's behavior. Let them know about the troubleshooting steps you've done to fix this. By doing that you'll be helping them to provide you with a quick follow up!