help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problems???

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2022 12:01

‎07-03-2022 12:01

Is something going on at fb?? My device is frozen at the blue star, erased all my daily information from app , won’t recognize device, etc….down tracker says no problems….

Best Answer
0 Votes
1 REPLY 1

‎07-03-2022 12:33

‎07-03-2022 12:33

Hello @ayalal 

I’d try restarting your Fitbit Tracker. Look here to see how it’s done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm  if the problem persist try logging out of the Fitbit App, turn your Bluetooth off, restart your phone then turn your Bluetooth back on then log back into the Fitbit App and try to sync your Fitbit Tracker. 
😃 please let me knows if this gives you an answer to your issue. Please come back and let me know. 

Best Answer
0 Votes