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Progress Bar for steps and active minutes not loading

11 hours ago

11 hours ago

Hi, for a couple of days now I’ve been having this issue. The iOS app is syncing with my Fitbit and displaying my steps and active minutes, but not showing the progress bar for either of them. Also, when I tap either of these, I’m shown a blank loading screen instead of the history info for day, week, month and year - so I can’t see my average steps etc. Attached a couple screenshots below.

There’s no option to update the app on the App Store so I have the most recent update installed.

Any advice would be really helpful or perhaps this is a bug that needs reporting. Thank you!

IMG_6252.png

IMG_6251.png

 

 

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8 hours ago

8 hours ago

@madsrai , A warm welcome to the Community! Thank you for your message and the screenshot shared. 

As a 1 time exception, try deleting the Fitbit App.
Restart your phone (off/on) 
Reinstall the Fitbit app. 

Don't worry all synced data will remain saved in your account. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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