Progress Bar for steps and active minutes not loading

[madsrai]

Hi, for a couple of days now I’ve been having this issue. The iOS app is syncing with my Fitbit and displaying my steps and active minutes, but not showing the progress bar for either of them. Also, when I tap either of these, I’m shown a blank loading screen instead of the history info for day, week, month and year - so I can’t see my average steps etc. Attached a couple screenshots below.

There’s no option to update the app on the App Store so I have the most recent update installed.

Any advice would be really helpful or perhaps this is a bug that needs reporting. Thank you!

 

 

[JuanFitbit]

@madsrai , A warm welcome to the Community! Thank you for your message and the screenshot shared. 

As a 1 time exception, try deleting the Fitbit App.
Restart your phone (off/on) 
Reinstall the Fitbit app. 

Don't worry all synced data will remain saved in your account. 

[Storck]

Mine is the same since the iOS app update yesterday

[JuanFitbit · Accepted solution]

@Storck A warm welcome to the Community! Thank you for your message. 

Have you tried the steps described on my last post?

As a 1 time exception, try deleting the Fitbit App.
Restart your phone (off/on) 
Reinstall the Fitbit app. 

Don't worry all synced data will remain saved in your account. 

[jessicadvo]

I have been having the same issue as Madsrai and Storck - I did what you suggested and is solved the issue completely. Thanks so much!

[JuanFitbit]

@jessicadvo , A warm welcome to the Community! Thank you for sharing that the info helped. 

I'm glad about it. 

Wish you a lot of fun with your Fitbit

[madsrai]

Amazing, this seems to have worked! Thanks so much 🙂

[JuanFitbit]

@madsrai , Nice to see you back . 

Thank you for confirming the success. I'm glad that the info helped. 
I wish you a lot of fun tracking your steps.