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RHR stuck on one value and wont change

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So for a week now my RHR is showing only 65 with my charge 4. The app does not change the value at all and I had no problems before so plz do not tell me to check if i am positioning the device correctly as some suggested to others with similar problem. I also did a research and done the following which did not fix the issue:

 

Restarted the tracker.

Restarted the phone.

Deleted the app and re-installed it

 

I am out of options at this point.

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