Random login errors on latest app version.

[SunsetRunner]

With the newest update i am getting random login errors and a message like ssq or something is not there 

this has also been doing it since a previous update but thing is support in emails are not getting the fact that i have fully troubleshooted the problem 

The support team is literally making me angry at the fact that as it’s random and hasn’t done the error lately yet they want a snapshot so how on earth can support demand something that I can’t get until it appears next time as it also seems now that I now think they’ve tweaked my account or watever to make it not happen and the arguments are still on going 

I’m on the verge of trashing this thing as support are not being very supportive at the moment 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I would like to thank you for your feedback, our team is constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. Please note that lately we have received reports from some issues related to the app when people try to log in which is why the Support Team asked you for a screenshot of the error message you're receiving to identify the specific issue and provide the correct troubleshooting steps. 

Thanks for your patience and understanding, if you're still having trouble logging in and you would like to reply to me with the screenshot, I'll be happy to help. Additionally, if there's anything else I can do for you, please feel free to reply. 

[SunsetRunner]

Yeah you never and email support missed the fact I’ve mention something and you never even read it 

TWEAKING 

the fact i mention this in emails and on here says alot that support don’t read or answer to it but like i said it feels like they have tweaked my account on their end so it’s happening less this is why I can’t get a screenshot cos of what i think has happened to make it happen less 

I'm no brainiac but seriously i guess I’m right as this gets avoided and fails to gets an answer for 

so simple question is have they tweaked the account on their end to make it happen less if yes then why hide the fact they did it 

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply. 

Please note that the Support Team does not have the necessary tools to modify or "tweak" a customer's account as this will can be considered a security violation. The Support team and me can provide troubleshooting steps and possible solutions, however we will need to know the error message you're getting to provide the correct ones, so if you're still experiencing this issue, please reply to me or the Support team with the exact error message you're getting so we can help you further.

Thanks for your understanding, if there's anything else I can do for you, please feel free to reply.